Relaxing Massage Therapy

Policies & Procedures

Massage Treatments

It is important that both the client and the therapist have a clear understanding of the massage therapy policies and procedures.

As a new client you need to be informed about Massage Therapy policies in order to provide informed consent prior to the massage session. Chiva Thai Massage holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.


We are available 7 days a week from 10AM to 7PM, to ensure appointment availability, we suggest you to make a booking in advance to avoid disappointing.


It is requested that you cancel your appointment 72 hours in advance for a full refund or call to reschedule with no charge.


Clients who choose to NO SHOW for their scheduled appointment time without advance communication will not be scheduled for future appointments, all advance payment will be forfeited.


We request that you arrive 5 minutes early for your appointment. If you arrive 5-10 min late for your appointment, the time left will be used to its best advantage.  If you arrive 15mins or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any pre-paids.

If the massage therapist is late for the appointment, the client will receive their full treatment.


Chiva Thai Massage recognises that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell.  If you have any of the following contagious illnesses the massage sessions will be rescheduled: Sorethroat, Running nose, Sneeze, Diarrhoea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping cough and the common cold.


Our massage therapy policies on sanitation are that all equipment and linens that come in contact with the clients will be cleansed in an approved method.  

Before and after each massage, the massage therapist's hands and forearms will be washed with hot soapy water and a disinfecting solution.  Any breaks in the skin of the massage therapist will be covered with protective coverings.

The client will come to the massage therapy appointment clean.  The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided.


Therapeutic massage is intended to be a health enhancing system that promotes body balance and efficient body function.

Massage stimulates the natural restorative processes of the body and mechanically reduces muscle tension.  These methods will not be used to diagnose or treat any specific, pre-existing condition without written permission from your physician.

If any situation that may arise during the massage session and if the therapist feels you should be evaluated by another professional - it is our intent at Chiva Thai Massage and under the massage therapy policies to refer you to your personal health care physician.

Massage therapist do not work within the parameters of licensed medical Professional.  Therefore, massage therapist do not diagnose or prescribe for a particular body dysfunction nor are they allowed to provide treatment for a specific condition.

Massage therapy is a maintenance system, and the benefits are cumulative.  It is best to receive a one-hour massage every 1- 4 weeks to reduce the physical stress that builds in the body. Occasional appointments provide temporary symptomatic relief, but the cumulative effects of therapeutic massage are lost if massage therapy is not used on a regular basis. 


In this partnership, it is important that the client is honest and open with the massage therapist.  Feedback about the effectiveness of the work, situation that may have been uncomfortable for you, massage techniques that you enjoyed, massage techniques that you did not like, etc., is very important:

  • Is there a body area that you would like me to avoid?

  • Would you prefer that I not use a certain type of oil or cream?

  • Do you or do you not enjoy music during the massage? What type?

  • Please feel free to share this information with us, as you become aware of it. 

  • Respect for client’s boundaries is very important.  To maintain respect for each client and establish professional boundaries the following massage therapy policies apply:

  • The client may choose to leave on as much clothing as needed for comfort.

  • The client will always be modestly draped.  Only the area being massaged with be undraped.  The clients will be kept informed of the area to be massaged.

  • The breast and genital area will NOT be massaged under any circumstances.  Permission will be asked before working close to these areas: otherwise, a professional distance will be maintained.

  • Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. 

  • Requests for sexual activity will NOT be tolerated, will be viewed as solicitation, and reported to the authorities under the guidelines of the massage therapy policies and procedures.  The client will NOT be rescheduled if this occurs.

  • Children, under the age of eighteen will not be seen without a parent or guardian present in the therapy room unless parent or guardian consent is given.

  • The client may stop the massage at any time and is free to leave


We try our level best to give you the best service that you entitle for at our place, however, please remember our therapists/staffs are human too so any form of abusing including forced sexual conversation, racism, harassment in both physical or verbal WILL NOT BE TOLERATED. We reserve the rights to end the service without refunding or rebooking and ask you to leave our premise should we encounter the above- mentioned issues. A police will be called should the situation get worse.


The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. We encourage you to enjoy the relaxing service we provide by not having a loud conversation with our therapists, we have other customer next room too.

It is inappropriate for a massage therapist to discuss the therapist's personal life with the client. We have policy in place to ensure our team member would do what appropriate for our guests. 


It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.


The intake session provides time for the massage therapist to discuss each section of the massage therapy policies contained in this website.

Prior to each massage session, the treatment plan will be discussed with you.  At your first contact you will be directed to our website to review our policy and procedures and your signature on the consent form will acknowledge that you have done so and agree with and agree to comply with the professional massage therapy policies and procedure.